Overview

Welcome to My Panchayat (MyPanchayat.in). This Refund Policy outlines the terms and conditions regarding payments made on our platform for government services, application fees, and other digital services. Please read this policy carefully before making any payment.

By making a payment on MyPanchayat.in, you agree to the terms outlined in this Refund Policy.

Application Fee Payments

My Panchayat facilitates online payment of application fees for various government services and Panchayat schemes. These fees are collected on behalf of the respective government bodies or service providers.

Eligible Refund Cases

Refunds may be considered under the following exceptional circumstances:

• Duplicate Payment – If the same application fee is charged twice due to a technical error.
• Payment Failure with Deduction – If amount is deducted from your account but payment is not confirmed on our platform.
• Service Unavailability – If the requested service is discontinued or unavailable after payment.
• Technical Error – If a verified technical error on our end caused incorrect charges.

Non-Refundable Cases

The following situations are generally not eligible for refunds:

• Application fees for services already processed or submitted to government authorities.
• Fees for rejected applications due to incomplete or incorrect information provided by the applicant.
• Change of mind after successful payment and application submission.
• Fees for services where processing has already commenced.

Refund Request Process

To request a refund, please follow these steps:

• Contact us at [email protected] within 7 days of the payment date.
• Provide your Reference Number, Payment ID, and reason for refund request.
• Attach relevant screenshots or proof of payment.
• Our team will review the request within 5–7 working days.

Refund Timeline

If your refund request is approved, the amount will be credited back to your original payment method within 7–14 working days, depending on your bank or payment provider.

My Panchayat is not responsible for delays caused by banking systems or payment gateways beyond our control.

Payment Gateway

All payments on My Panchayat are processed through Razorpay, a secure and RBI-compliant payment gateway. In case of payment disputes, users may also contact Razorpay support directly with their Transaction ID.

Changes to This Policy

My Panchayat reserves the right to revise this Refund Policy at any time without prior notice. Changes take effect immediately upon publication. Continued use of our platform constitutes acceptance of any revised policy.

Users are encouraged to review this page periodically to stay informed.